Terms and Conditions
It is important that these terms and conditions are read and accepted before placing your order.
Flour Lane reserves the right to amend the terms and conditions at our own discretion and they will be effective immediately.
Flour Lane delivers to Sydney and selected surrounding suburbs. The delivery rate is based on kilometres from Annandale and will be calculated at checkout.
Deliveries are between Monday - Saturday 9am-5pm and Sunday 9am-12pm on the date requested. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes on the day requested. We are unable to prioritise any delivery addresses.
If the recipient is not at the delivery address given, if it is safe to do so, the cake will be left at the premises. Flour Lane is not responsible for melted cakes if a wrong address is supplied or if the recipient is not available to receive the cake.
Once your cake has been delivered it will need to be stored in the fridge if storing overnight. It can be kept at room temperature away from direct sunlight for about 6 hours at an ambient temperature. Flour Lane does not take responsibility for wrongly stored cakes.
Changes and Refunds
Flour Lane will accept changes to orders made with 48hrs notice. All changes need to be via email with the order number quoted in the email.
Orders can be canceled with 48hrs notice. Please send your cancellation by email with your order number quoted. Flour Lane will give refunds for cancelled orders with at least 48 hours notice. The full refund amount is given less the fees. Once the refund has been processed it may take up to 7 days to see the funds in your account.